Why You Need to Know

Counterfeit electronics are widespread in Kenya—from fake iPhones to knock-off TVs sold on Luthuli Avenue or social media marketplaces .

These pose risks like poor performance, no warranty, overheating, and electrical hazards . Recognising the signs saves money and ensures safety.

 1. Check IMEI & Verification Codes

• IMEI check: Dial *#06# and send the number to 1555. The Communications Authority (CA) will text back if the IMEI is valid, and if it matches the model

• Serial/SM code (for appliances): Look for a KEBS Standardisation Mark and verify by SMS to 20023

 2. Inspect Packaging & Labels

• High-quality packaging: Genuine products have tidy boxes, proper seals, and perfect print quality. Fake ones often show fuzzy logos, cheap materials, and missing certifications.

• Watch for spelling errors: Typos or misaligned fonts on the box or manual are red flags.

• Missing manufacturer info: No contact details or warranty cards? Be cautious.

3. Examine Build Quality & Accessories

• Weight & materials: Genuine gadgets feel solid; fake ones are often light or made of cheap plastic.

• Buttons & ports: Check for loose fitting, misaligned ports, or poor seam fitting .

• Included accessories: Original items often come with branded chargers, cables, and paperwork. Fakes may skip certificates or include generic add-ons .

 4. Test Software & Performance

• Operating system: Genuine phones run official OS smoothly. Counterfeits lag, freeze, or have fake menus.

• Feature checks: Test camera clarity, battery consistency, GPS, connectivity. Poor results usually indicate fakes.

• Model metadata: On iPhones, go to Settings > General > About. If the model number starts with F, it’s refurbished—M means new.

 5. Price, Seller, and Purchase Location

• Too good to be true? If the price is under ~80% of retail, or suspiciously low, it’s likely fake.

• Verify seller reputation: Buy only from authorized dealers, established shops, or top-rated online vendors.

• Secure payment & receipts: Only proceed after receiving a proper invoice and warranty; avoid half-payment via Mpesa.

 6. Spot Visual Red Flags

Watch for:

• Logo inconsistencies like “Ulta” instead of “Ultra,” or misplaced fonts .

• Screens that feel off: Fake devices often use low-res panels that display pixelation or washed-out colours .

• Manual-language mismatch: Manuals in Chinese or poorly translated English are major red flags .

 Sample Use Cases from Kenya

• In Mombasa, CA seized over 5,000 fake phones in one raid .

• A Kenyan buyer lost KSh 126,000 to a fake iPhone sold via Instagram—always buy from brick-and-mortar stores or authorized dealers .

• KEBS frequently confiscates uncertified gadgets with only Chinese labels—always look for English/Kiswahili info and the SM mark .

 Quick Checklist Before You Buy

1. IMEI check via *#06# → SMS to 1555 → confirm match

2. Inspect packaging, seals, and certificates

3. Feel the gadget’s quality—weight, fit, sturdiness

4. Test software, camera, connectivity, and GPS

5. Verify seller reputation and request a receipt

6. Compare labels, manuals, serial numbers

7. Trust your gut—don’t buy if anything seems off