Terms & Conditions
Welcome to Smart Price Kenya! These Terms and Conditions govern your use of our website and the purchase of products from our store.
- Acceptance of Terms
By accessing or using our website, you agree to abide by these terms. If you disagree, please refrain from using the website.
- Products & Pricing
All products are subject to availability. Prices may change without notice. We strive for accuracy, but errors in product descriptions, pricing, or availability may occur.
- Orders & Payments
Orders are confirmed upon successful payment. We accept various payment methods, including M-Pesa, bank transfers, and card payments.
- Delivery
We offer delivery across Kenya. Delivery timelines depend on location and availability but typically range from 1-3 business days.
- Warranty
Products come with the manufacturer’s warranty unless otherwise stated. Warranty claims are subject to approval and product inspection.
- Limitation of Liability
Smart Price Kenya is not liable for any indirect or consequential damages arising from product use or website access.
- Changes to Terms
We may update these Terms occasionally. Continued use after updates means you accept the revised Terms.
For queries, contact us at info@smartpriceskenya.com.
Return & Refund Policy
At Smart Price Kenya, customer satisfaction is our priority. Please review our policy below for returns and refunds.
- Return Period
You may request a return within 7 days of delivery if the item is unused and in its original packaging.
- Eligible Returns
We accept returns for:
- Wrong item delivered
- Defective or damaged items
- Item not matching the description
- Non-Returnable Items
- Items damaged due to misuse
- Items without original packaging or accessories
- Gift cards or downloadable software
- Return Process
- Contact our support team at info@smartpriceskenya.com
- Provide your order number and reason for return
- We will guide you on how to return the item
- Refunds
Refunds are processed within 5-7 business days upon approval. Refunds are made via the original payment method.
Frequently Asked Questions (FAQs)
Q1: How long does delivery take?
Delivery takes 1–3 business days, depending on your location.
Q2: Do your products come with a warranty?
Yes. All electronic items come with a manufacturer’s warranty (usually 6–12 months).
Q3: Can I return a product if I change my mind?
Returns are only accepted if the item is unused, unopened, and returned within 7 days of delivery.
Q4: What payment methods do you accept?
We accept M-Pesa, Visa/MasterCard, and bank transfers.
Q5: How do I track my order?
Once your order ships, you’ll receive a tracking number via SMS or email.
Q6: Where is your store located?
We are based in Nairobi, Kenya. For store visits, please contact us for directions.
Privacy Policy
This policy describes how Smart Price Kenya collects, uses, and protects your data.
- Data Collection
We collect:
- Personal info: Name, email, phone, address
- Payment info: Handled securely by third-party processors
- Browsing data: Pages viewed, time on site, IP address
- Data Use
We use your data to:
- Process orders
- Send updates and offers
- Improve our website and customer experience
- Data Sharing
We do not sell or share your personal data except:
- With delivery providers
- With payment processors
- When required by law
- Security
We use SSL encryption and secure servers. However, no online transmission is 100% secure.
- Cookies
Our website uses cookies to enhance your experience. You can disable cookies in your browser settings.
- Your Rights
You may request access, correction, or deletion of your data by contacting us at info@smartpriceskenya.com.
